Privacy Policy — TurChat

Last updated: 24.10.2026

At TurChat, we value your privacy. This policy explains what personal data we collect when you use our services, how we use it, and your rights. By using the service, you accept this policy.

1. Data We Collect

Account information:<\/b> Information you provide during registration, such as name, email, phone, company/website.

Usage data:<\/b> Panel usage, widget settings, and service interactions.

Visitor data:<\/b> Through the widget added to our customers' sites; chat messages, IP address, page/device information, and (if available) the contact information shared by the visitor.

Cookies:<\/b> Session and preference cookies (see Cookie Policy<\/a>).

2. How We Use the Data

To provide, maintain, and improve the service,

To provide features like AI responses and automatic translation,

Security, fraud prevention, and legal obligations,

If you have given consent, for information and marketing communication.

3. Third Parties

We may share limited data with trusted service providers for the operation of the service (e.g., AI responses, email sending, hosting). These providers process the data only on our behalf and according to our instructions.

4. Data Security

We implement technical and administrative measures to protect your data against unauthorized access. Passwords are stored securely, and communication is conducted over encrypted channels.

5. Retention Period

We retain personal data as long as necessary to provide the service or as required by legal obligations. We will delete the relevant data within a reasonable time after you close your account.

6. Your Rights

You have the rights to access, correct, delete, and object to the processing of your data under KVKK and GDPR. You can write to info@turchat.com<\/a> for your requests. For details, see our GDPR/KVKK page<\/a>.

7. Contact

For any questions regarding privacy: info@turchat.com<\/a>